Amnesty International companies have quickly adopted the hope of increasing productivity and reducing their costs by eliminating part of the workforce.
For this reason, two years ago, IBM reduced 8000 jobs in human resources and replaced its routine tasks with ASKHR. The KLARNA Financial Technology Company has also registered 700 customer service experts, hoping that artificial intelligence tools will do this task.
However, a few years later, the CEO of Klarna Sebastian Siemiatkowski admitted that artificial intelligence agents who did not support man were not “suitable” for his company. There is still a need for sympathy, smiles, innovation and critical thinking – which real employees brought -. Clarna was to rehabilitate humans. It is not the only group that re -discovering the virtues of human touch.
A recent study that included 1,163 executives in the United States, Canada, the United Kingdom, Ireland, Australia, Hong Kong, Malaysia and Singapore, published by ORGVue Manpower Planning Programs, that 39 % of these leaders believe that spreading artificial intelligence will make a large number of employees. However, 55 % of these leaders themselves regret the situation of people.
“Companies learn in the difficult way that replacing people with intelligence without a complete understanding of influencing their workforce can be badly mistaken,” Oliver Show, CEO of Orgvue. With ASKHR, IBM has automatically repeated tasks, but has made delays in solving problems, moral dilemmas, and low morale that prompted the company to fatten the other branches of the group, such as engineering, strategy or customer participation, to give the human character to large blue.
McDonald’s also had to back away from paying automation. Fastfood giant tested artificial intelligence orders in 100 American restaurants. Internet users still laugh on Tiktok videos displaying projects to customers. A young woman has repeatedly requested caramel ice cream, but the device continued to add chimneys of butter to her request. Another client had hundreds of dollars of chicken nuggets that were added to their request. Last year, McDonald’s confessed to defeat and took automatic orders. However, the company was still playing with artificial intelligence. McDonald’s recently turned from traditional employment to Olivia, an Amnesty International Employment System. The infiltrators were fascinated and soon found the personal data of millions of job applicants. It is not easy to eliminate the human touch.
