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Capital Bank CEO Farid Huseynov spoke about the bank’s leadership in digital transformation, innovation and sustainability. From AI-powered solutions to strengthening the global financial ecosystem, Huseynov shared insights into Kapital Bank’s customer-focused strategies and commitment to environmental and social responsibility.
During Sibos 2024, Capital Bank CEO Farid Huseynov shared insights with Transaction Banking Editor Gilly Wright about the bank’s journey to become a leader in digital transformation and innovation. Kapital Bank’s focus on customer centricity drives it to adopt technologies such as artificial intelligence and big data analytics to anticipate customer needs, personalize services and enhance user experiences. The bank’s flagship Birbank mobile app embodies this, serving over 3 million users per month with continuous improvements based on customer feedback.
Huseynov also emphasized Capital Bank’s role in strengthening the broader financial ecosystem that integrates banking with non-banking solutions. The bank actively supports startups and partners with universities to grow innovation both externally and within its workforce, through initiatives such as the Kickbox project.
The conversation also highlighted Kapital Bank’s commitment to sustainability through its environmental, social and governance (ESG) strategy, which includes reducing paper use, planting trees, and supporting community-led CSR efforts through the Red Hearts Foundation. As a major sponsor of international innovation summits, Capital Bank blends technology leadership with a focus on societal impact.
Huseynov’s insights into SIBOS 2024 highlighted how Kapital Bank is shaping the future of banking while addressing evolving customer requirements and global challenges.
