The new features of employees allow focus on creativity, conversation and addressing the complex customer needs.
Bofa has revealed this week important ways that artificial intelligence enhances its services to customers and employees alike through the strategic publishing of Amnesty International (Genai), which indicates a jump forward in how the Foundation is harnessing Amnesty International. Two recent initiatives, ASSGPS and Capital Markets Insights, are highlighted, CashPro, its commitment.
Askgps, a Genai assistant at home, transforms how Bofa Global Payments Solutions (GPS) serves more than 40,000 commercial clients all over the world. Training on more than 3,200 internal documents, askgps allow employees to quickly obtain answers to the complex customer questions, a process that may take a period for an hour and include many specialists. This intelligence is expected to provide tens of thousands of hours of employees annually, allowing a faster transformation on product inquiries, the most customized solutions, and the strategic guidance of customers. Mark Monaco, President of GPS, notes that ASKGPS is “more than one search tool – it is a strategic engine, helping our teams to respond faster and provide a kind of clarity and advice that customers expect.”
To complete this, the bank also revealed the visions of the capital driven by artificial intelligence. The new feature provides C-SUITE and Treasury teams a central phone display of market data and version for investment capital markets. The AI’s trade evaluation driver, which provides an objective degree to measure the macro background for debt issuance decisions.
Previously, collecting this information required varying emails, phone calls and third -party channels. Now, the data is automatically assembled and displayed upon request, allowing customers to act more quickly and efficiently based on relevant market information. Tom Durkin, head of the global producer of CashPro, confirms that this deepens the application’s ability to “enhance and simplify decisions to our investment customers.”
These innovations are part of the broader Bofa strategy to spread artificial intelligence through smart agents, research, summary, generating content, operations and coding. By automating routine tasks, the bank enables employees to focus on creativity and conversation and address the customer’s complex needs, and provide better service and strategic visions for its diverse customer rule.
