OpenAI has introduced a new voice version of its ChatGPT service, allowing users to interact with the artificial intelligence chatbot over the phone.
By dialing 1-800-242-8478 in the United States or sending a message via WhatsApp, users can access the chatbot without needing to download the app or have high-speed internet access.
This new service, announced on Wednesday, offers users 15 free call minutes per month.
Voice interaction with ChatGPT, however, is limited compared to the full app experience. Although users can ask questions and receive answers, such as a chocolate chip cookie recipe or a summary of the Civil War, the chatbot’s responses are not as personalized as those in the app.
The feature is part of OpenAI’s “12 Days of OpenAI” campaign, launching in December 2024, and was built in just a few weeks.
OpenAI has acknowledged concerns about the chatbot’s voice technology, raising questions about how users could become too reliant on its human voice. The company also provides users with a disclaimer regarding privacy policies and terms of use, noting that it may review data for security purposes.
Before speaking with ChatGPT over the phone, users agree to these terms, which include OpenAI’s consent to record or retain voice data.
Despite growing competition from companies like Google, Meta, Microsoft, and Elon Musk’s xAI, OpenAI is moving forward with innovations, such as this voice-based feature, to expand its reach. The company is also focused on its long-term profitability goal. In October, OpenAI completed a record $6.6 billion funding round, bringing its valuation to $157 billion.
When asked about its future profitability, the chatbot responded optimistically, stating that OpenAI plans to eventually make a profit, while clarifying that it does not deal directly with financial matters.
